ENVĆO & DEVOLUCIONES
SHIPPING POLICY
At The Crown, we understand that receiving your custom-made jewellery is an exciting moment. We offer worldwide shipping to ensure that you can enjoy your purchase no matter where you are located.
ā
Shipping Time
Shipping times will vary depending on your location, but we strive to get your order to you as quickly as possible. Once your order has been completed, we will provide you with a shipping estimate and tracking information, so you can keep an eye on your package every step of the way. We use trusted shipping carriers to ensure that your package arrives safely and on time.
ā
Insurance
Insurance is available on all shipments upon request (extra charges apply), and we take extra care to ensure that your jewellery is well-protected during shipping.
ā
Taxes
Please note that any taxes, customs fees, or duties imposed by your country are the responsibility of the buyer. We are not responsible for any delays or additional charges caused by customs.
ā
If you have any questions or concerns about shipping, please don't hesitate to reach out to us. We're here to make your experience as smooth and enjoyable as possible.
RETURN & EXCHANGE POLICY
En The Crown, nos enorgullecemos de ofrecer a nuestros clientes joyas hechas a mano y personalizadas de alta calidad. Si por algĆŗn motivo no estĆ” satisfecho con su compra, ofrecemos una polĆtica de devoluciĆ³n y cambio sin complicaciones.
ā
Devoluciones
Aceptamos devoluciones dentro de los 7 dĆas posteriores a la fecha de entrega. Para ser elegible para una devoluciĆ³n, el artĆculo debe estar en su estado y embalaje originales y sin usar. Usted serĆ” responsable del costo de envĆo de devolvernos el artĆculo.
ā
Intercambios
Ofrecemos cambios dentro de los 7 dĆas posteriores a la fecha de entrega. Para ser elegible para un cambio, el artĆculo debe estar en su estado y embalaje originales y sin usar. Si el nuevo artĆculo que selecciona es de mayor valor, nos comunicaremos con usted para coordinar el pago de la diferencia. Si el nuevo artĆculo que seleccionas es de menor valor, no se emitirĆ” ningĆŗn reembolso por la diferencia.
ā
Joyas hechas a medida
Desafortunadamente, no podemos ofrecer devoluciones o cambios de joyas hechas a medida, ya que estĆ”n diseƱadas exclusivamente segĆŗn sus especificaciones. Sin embargo, nos comprometemos a trabajar con usted para garantizar su completa satisfacciĆ³n con su pieza hecha a medida.
ā
ContĆ”ctenos en info@thecrowngem.com para iniciar una devoluciĆ³n o cambio, o si tiene alguna pregunta sobre nuestra polĆtica.