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FAQ

THE MOST COMMON QUESTIONS

  • Do you offer worldwide shipping?
    Yes, we provide insured worldwide shipping to ensure your luxury jewelry arrives safely.
  • How do I care for my jewelry?
    To maintain brilliance: ✔ Store in a soft pouch or jewelry box. ✔ Clean regularly with a gentle jewelry cleaner. ✔ Avoid exposure to harsh chemicals, perfumes, or extreme heat.
  • Does OnlyRock offer a warranty?
    Yes! We provide a lifetime warranty on manufacturing defects, subject to shipping and handling fees.
  • What is your return policy?
    We offer a 30-day return policy for unworn, non-customized jewelry with original packaging.
  • How do I initiate a return?
    Login to your profile or Contact our support team at support@onlyrock.com to start your return process.
  • Can I exchange my jewelry?
    Yes, exchanges are accepted within 30 days for an item of equal or greater value, subject to a repackaging and shipping fees.
  • Do you offer worldwide shipping?
    Yes, we provide worldwide shipping to ensure your luxury jewelry arrives safely.
  • Is my order insured during shipping?
    You can add optional insurance for loss or damage during transit.
  • How long does shipping take?
    Standard Shipping: 7-10 business days Express Shipping: 3-5 business days Custom Orders: Up to 4 weeks
  • Can I customize a piece of jewelry?
    Yes! We offer custom jewelry services. Contact our team for bespoke designs tailored to your preferences.
  • How do I place an order?
    Simply browse our collections, select your preferred jewelry, and proceed to checkout. We offer a seamless, secure shopping experience.
  • What payment methods do you accept?
    We accept all major credit and debit cards, including but not limiting to Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay for secure transactions.
  • Do you offer gift wrapping?
    Yes, we provide luxury gift packaging with every order.
  • Can I add a personalized engraving?
    Yes! We offer free engraving on rings and select jewelry.
  • Do you offer personal shopping assistance?
    Absolutely! Book a virtual consultation with our jewelry experts for one-on-one guidance.
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