Privacy Policy

Last updated: November 1, 2025
 

This Privacy Policy explains how OnlyRock (“OnlyRock,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from [www.onlyrock.com] (the “Site”).

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By using the Site, you consent to the practices described in this Policy.

This Policy applies to all personal information collected through the Site, social-media channels, email communications, or any other interactions with OnlyRock.
It covers information relating to identifiable individuals (“Personal Data”) and describes how we comply with the Hong Kong Personal Data (Privacy) Ordinance (Cap.486) (“PDPO”) and comparable international privacy requirements.

We collect the following categories of information:

a. Information you provide directly​

• Name, billing and shipping addresses

• Email address, phone number, and contact preferences

• Payment information (processed securely by third-party providers)

• Order history and purchase details

• Any messages, reviews, or form submissions you send us

b. Information collected automatically

When you visit our Site, certain data are automatically collected through cookies and analytics tools, including:

• IP address, browser type, device ID, and operating system

• Pages viewed, time spent, and referring URLs

• Approximate location data derived from IP
  This helps us improve performance, detect fraud, and enhance user experience.

c. Information from third parties

We may receive information from:

• Payment gateways (for transaction verification)

• Shipping and logistics partners (for order fulfilment)

• Advertising or analytics platforms (for performance reporting)

Depending on your jurisdiction, our lawful bases for processing may include:

• Performance of a contract (to fulfil your order)

• Compliance with legal obligations (e.g., accounting, tax, fraud prevention)

• Legitimate interests (operating our business, marketing, improving products)

• Your consent (for optional marketing communications)

We use Personal Data for the following purposes:

1. To process, verify, and deliver your orders

2. To provide customer support and respond to inquiries

3. To personalize your shopping experience

4. To send transactional and marketing emails (only with consent)

5. To manage returns, refunds, or product warranties

6. To comply with applicable laws and enforce our rights

7. To improve our Site, products, and advertising effectiveness

We do not sell or rent your Personal Data.

You may opt in to receive news, promotions, or updates.
You can unsubscribe at any time by clicking “Unsubscribe” in our emails or by us at info@onlyrockhk.com. Unsubscribing from marketing does not affect necessary transactional messages (e.g., order confirmations).

We may share Personal Data only where necessary and lawful:

Payment processors: To complete secure payments

Shipping providers: To deliver your purchases

IT & hosting partners: To operate our Site infrastructure

Analytics & advertising partners: To measure and improve performance

Professional advisers / auditors: To comply with business or legal obligations

Government or law-enforcement authorities: When required by law or valid request

All service providers are contractually bound to handle data confidentially and only for authorized purposes.

Because we serve customers worldwide, your information may be transferred and processed in countries outside your place of residence, including Hong Kong and other jurisdictions where our servers or partners are located.
We ensure that such transfers are protected by appropriate safeguards (e.g., contractual clauses or equivalent legal mechanisms).

We retain Personal Data only as long as necessary for the purposes stated in this Policy, including:

• order fulfilment and after-sales support,

• accounting or legal compliance, and

• legitimate business needs.

When data are no longer required, we securely delete or anonymize them.

We use cookies, pixels, and similar technologies to:

• enable core site functionality (shopping cart, checkout),

• analyze traffic and improve performance,

• personalize marketing and advertising.

You can adjust cookie preferences through your browser settings or our on-site cookie banner. Disabling cookies may affect site functionality.

We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, loss, misuse, or alteration.
Examples include SSL encryption, access controls, and regular system monitoring.
However, no system is completely secure, and you acknowledge that transmission over the Internet is at your own risk.

Depending on where you live, you may have the right to:

• access a copy of your Personal Data,

• request correction or deletion,

• withdraw consent for processing,

• object to certain uses (such as direct marketing), and

• lodge a complaint with your local data-protection authority.

Requests can be sent to info@onlyrockhk.com. We may require verification of identity before responding.

Our Site is not intended for individuals under 18.
We do not knowingly collect data from minors.
If a parent or guardian believes a minor has provided information, please contact us and we will delete it promptly.

Our Site may contain links to external websites.
We are not responsible for the privacy practices or content of such third-party sites.
We encourage you to review their privacy policies before submitting any personal data.

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations.
The revised version will be posted on this page with an updated “Last updated” date.
Continued use of the Site after such changes constitutes your acceptance of the updated Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact our Privacy Officer at info@onlyrockhk.com.